Welcome to Hokiva.xyz! This guide will provide you with comprehensive payment instructions to ensure a smooth and secure transaction process. Follow the steps below to complete your purchase seamlessly.

1. Choosing Your Products

Before proceeding with payment, browse through our extensive collection of products on Hokiva.xyz. Add your desired items to the shopping cart by clicking on the “Add to Cart” button.

  • Review Your Cart: Once you have added all the items, navigate to the cart by clicking on the cart icon at the top-right corner of the page.
  • Make Adjustments: Ensure the items, quantities, and sizes (if applicable) are correct. You can update the quantities or remove items directly in your cart.

2. Proceeding to Checkout

After reviewing your cart, click the “Checkout” button to proceed.

  • Guest or Registered User: Choose whether to checkout as a guest or log in to your Hokiva account for a faster process.
  • Billing Information: Enter your billing details, including your name, email address, and billing address. Make sure the details match those of the payment method you will use.
  • Shipping Address: If the shipping address differs from the billing address, ensure you provide the correct details here.

3. Selecting a Payment Method

At Hokiva.xyz, we offer multiple payment methods for your convenience. Choose from the following options:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover are accepted.
  • PayPal: Use your PayPal account for secure online payments.
  • Bank Transfer: Directly transfer funds from your bank account.
  • Digital Wallets: Options such as Google Pay, Apple Pay, and others are available.
  • Cash on Delivery (COD): This option is available for select locations. Confirm eligibility during checkout.

4. Making a Credit/Debit Card Payment

  1. Select the “Credit/Debit Card” option.
  2. Enter your card details:
    • Cardholder name
    • Card number
    • Expiry date (MM/YY)
    • CVV (3-digit security code at the back of the card)
  3. Review the entered details and click “Pay Now.”
  4. You may be redirected to your bank’s secure authentication page for verification (e.g., OTP or biometric confirmation).

5. Using PayPal

  1. Select “PayPal” as your payment method.
  2. You will be redirected to PayPal’s login page. Enter your credentials and log in.
  3. Confirm the payment details and complete the transaction.
  4. You will be redirected back to Hokiva.xyz with a confirmation message.

6. Bank Transfer Instructions

If you choose to pay via bank transfer:

  1. Select “Bank Transfer” as your payment method.
  2. Note the bank details provided during checkout, including:
    • Bank name
    • Account name
    • Account number
    • SWIFT code (for international transfers)
  3. Complete the transfer using your bank’s online portal, mobile app, or at a physical branch.
  4. Once the payment is complete, upload your payment receipt on the “Order Confirmation” page or email it to support@hokiva.xyz.

7. Digital Wallet Payments

  1. Select your preferred digital wallet (Google Pay, Apple Pay, etc.).
  2. Follow the prompts to log in and authorize the payment.
  3. Confirm the transaction and ensure the “Payment Successful” message appears.

8. Cash on Delivery (COD)

For customers eligible for COD:

  1. Choose “Cash on Delivery” at checkout.
  2. Confirm the shipping details and place the order.
  3. Ensure you have the exact cash amount ready when the delivery arrives.

9. Currency and Conversion Rates

All prices on Hokiva.xyz are listed in USD unless otherwise specified. If you are using a different currency:

  • Your bank or payment provider will apply the prevailing exchange rate.
  • Additional fees may apply for currency conversion. Contact your bank for details.

10. Payment Security

We prioritize the security of your payment information:

  • All transactions are encrypted using SSL (Secure Sockets Layer).
  • We comply with PCI DSS (Payment Card Industry Data Security Standards).
  • No sensitive payment information is stored on our servers.

11. Troubleshooting Payment Issues

If you encounter any issues during payment:

  • Insufficient Funds: Ensure your account has enough balance.
  • Incorrect Details: Double-check the entered card or account information.
  • Bank Restrictions: Contact your bank to verify if the transaction has been flagged.
  • Technical Issues: Clear your browser cache, try a different browser, or contact our support team.

12. Confirmation and Invoice

Once the payment is successful:

  • A confirmation email will be sent to your registered email address with the order details and invoice.
  • You can also download your invoice from the “My Orders” section of your Hokiva account.

13. Refunds and Cancellations

  • Refunds:
    • Refunds are processed within 5-10 business days to the original payment method.
    • Refer to our Refund Policy for eligibility and terms.
  • Cancellations:

14. Contact Support

For any payment-related inquiries, reach out to us:

  • Address: 5343 Roberts Dr, Dunwoody, GA 30338, United States
    Phone: +17703943322
    Email: admin@hokiva.xyz
  • Live Chat: Available on our website from 9 AM to 9 PM (GMT).

Thank you for choosing Hokiva.xyz! We are committed to making your shopping experience enjoyable and hassle-free.