1. Introduction

Welcome to Hokiva.xyz! We are committed to ensuring that our customers receive high-quality products and enjoy a hassle-free shopping experience. To uphold this commitment, we offer a comprehensive Warranty Policy to provide peace of mind and protection for your purchases. This document outlines the terms and conditions of our warranty policy, including coverage, exclusions, and claim procedures. By purchasing from Hokiva.xyz, you agree to the terms set forth in this policy.

2. Warranty Coverage

Our warranty covers manufacturing defects and product malfunctions under normal usage conditions. The warranty period varies by product category and is explicitly mentioned in the product description on our website.

2.1. Duration of Warranty

  • Electronics and Gadgets: 12 months from the date of purchase.
  • Home Appliances: 24 months from the date of purchase.
  • Accessories and Non-Electronic Items: 6 months from the date of purchase.

2.2. What is Covered?

  • Defects in materials or workmanship.
  • Failure of the product to function as advertised.
  • Issues arising under normal use and proper handling.

3. Exclusions from Warranty

While our warranty is extensive, certain circumstances are excluded from coverage. Please review the following exclusions:

  • 3.1. Wear and Tear:
    • Cosmetic damage, scratches, dents, or general wear and tear.
  • 3.2. Misuse or Neglect:
    • Damage caused by improper installation, mishandling, or negligence.
  • 3.3. Unauthorized Modifications:
    • Repairs or modifications performed by unauthorized personnel.
  • 3.4. External Factors:
    • Damage due to accidents, natural disasters, power surges, or exposure to extreme conditions.
  • 3.5. Consumables:
    • Batteries, light bulbs, and other consumable items are not covered unless otherwise specified.

4. Warranty Claim Process

If you encounter an issue with a product that falls under our warranty, please follow these steps to initiate a claim:

4.1. Contact Customer Support

  • Email us at support@hokiva.xyz or call our hotline at +1-800-123-4567.
  • Provide your order number, a detailed description of the issue, and supporting documentation such as photos or videos.

4.2. Assessment and Verification

  • Once your claim is received, our team will assess the issue and determine if it qualifies for warranty coverage.
  • If additional information or inspection is needed, we will inform you promptly.

4.3. Return of the Product

  • If approved, you will be required to ship the product to our designated service center.
  • Ensure the product is securely packed to avoid further damage during transit.
  • Retain the shipping receipt for reimbursement if applicable.

4.4. Repair, Replacement, or Refund

  • Upon verification, we will offer one of the following resolutions:
    • Repair of the product.
    • Replacement with an identical or equivalent item.
    • Refund of the purchase price (if repair or replacement is not possible).

5. Limitations of Liability

Hokiva.xyz’s liability is limited to the repair, replacement, or refund of the product as described in this policy. We are not responsible for:

  • Loss of data or personal items stored on the product.
  • Indirect, incidental, or consequential damages arising from the use or inability to use the product.

6. Customer Responsibilities

To ensure your warranty claim is processed smoothly, we encourage customers to:

  • Retain the original purchase receipt or proof of purchase.
  • Follow the product’s usage and care instructions provided in the manual.
  • Notify us promptly if a defect is discovered within the warranty period.

7. Exceptions for International Customers

For international customers, warranty claims may involve additional shipping costs and longer processing times. Please contact us for further details specific to your location.

8. Extended Warranty Options

Hokiva.xyz offers extended warranty plans for select products. These plans provide additional coverage beyond the standard warranty period. Extended warranty terms and pricing are available during the checkout process or upon request.

9. Changes to the Warranty Policy

Hokiva.xyz reserves the right to modify this Warranty Policy at any time. Changes will be posted on our website, and the revised policy will apply to purchases made after the effective date of the update.

10. Contact Us

For any questions or clarifications regarding this Warranty Policy, please feel free to contact us:

  • Address: 5343 Roberts Dr, Dunwoody, GA 30338, United States
    Phone: +17703943322
    Email: admin@hokiva.xyz

Thank you for choosing Hokiva.xyz. We are dedicated to providing quality products and excellent customer service. Your satisfaction is our priority!